Terms of Service

By engaging Red Dot Consultancy for any service, submitting a project brief, or signing a proposal, the client (“Client,” “you”) agrees to these Terms of Service. If you do not agree, do not engage our services.

Services provided

Red Dot Consultancy provides business consulting, advertising, web development and AI automation services. Depending on the agreed scope, these include:

• Business consulting, requirements assessment and automation planning.
• Ads: Meta Ads and Google Ads setup, campaign management, advertising creatives, audience research, conversion tracking and optimisation.
• Website development: landing pages, sales funnels, business websites, e-commerce, search optimisation and launch support.
• Custom development: web applications, content management systems, backends, dashboards, APIs, payments, bookings and third-party integrations.
• AI consulting: sessions to help clients understand and set up AI tools and business workflows.
• AI automation setup: Claude or Codex workflows, content and publishing automation, website chatbots and integrations built around the Client’s requirements.

The exact services and deliverables are defined in the Client’s accepted written proposal, quote or package order. A reference to an AI content workflow does not include ongoing social media account management unless that work is expressly agreed. These Terms apply in addition to, and do not override, the terms of the accepted engagement.

Engagement & proposals

• Each engagement begins with an accepted written proposal, quote or package order outlining the scope, deliverables, timeline and pricing.
• Published package prices and service periods apply to their listed scope. Custom requirements and additions are quoted separately and agreed before that work begins.
• Work begins only after the engagement is accepted and the initial payment is received.

Payment terms

• Retainer engagements: 50% due on signing, remaining 50% due by Day 15 of the engagement.
• Website projects: 50% due on signing, remaining 50% due on domain transfer or final handover.
• AI consulting, automation setup and custom development: payment stages and due dates are stated in the accepted proposal, quote or package order.
• Invoices are due on receipt unless otherwise stated in the proposal.
• Late payments beyond 3 days of the due date may result in a pause of active work until payment is received.
• All fees are exclusive of applicable taxes unless stated otherwise.

Advertising spend and third-party costs

• Advertising management fees are separate from ad spend. The Client pays the advertising budget directly to the platform unless the accepted engagement states otherwise.
• Claude, Codex and connected tool subscriptions are separate from AI setup fees. Hosting, domains, licences and other third-party costs are included only where the accepted scope lists them as included.
• Third-party accounts, platforms and tools remain subject to their providers’ terms, pricing and availability.

AI automation scope and account ownership

• Where an offer specifies setup in the Client’s own Claude or Codex account, that account remains under the Client’s ownership and control.
• The tools, platforms, integrations, publishing rules and approval steps are agreed with the Client before setup.
• A one-time setup fee covers the agreed implementation. Ongoing operation, maintenance, additional workflows and future changes are included only if expressly listed in the accepted scope.
• The Client is responsible for supplying accurate business information and approving the content rules and publishing workflow. Any manual content review follows the agreed approval process.
• AI outputs can contain errors. Search optimisation, advertising and AI services do not guarantee rankings, AI citations, sales or a particular business result.

Currency

• Fees are quoted, invoiced and paid in Indian Rupees (INR) for clients billed in India, and in US Dollars (USD) for clients billed outside India, unless the proposal states otherwise.
• A price applies only in the currency it is quoted in. INR and USD prices are set separately and are not conversions of each other.
• Bank transfer and currency conversion charges are borne by the Client.

These Terms apply in the same way to engagements billed in INR and in USD.

Client responsibilities

The Client agrees to:

• Provide timely access to accounts, assets, brand materials, and approvals required to deliver the work.
• Designate a single point of contact for communication and sign-off.
• Review and respond to deliverables within the timelines agreed in the proposal.

Delays caused by the Client in providing access, feedback, or approvals may extend project timelines accordingly and do not constitute a failure of delivery on our part.

Intellectual property

• Upon full payment, final client-specific deliverables, including creative assets, website code, content and automation configurations, become the property of the Client for the purposes defined in the accepted engagement, subject to the third-party and pre-existing rights below.
• Red Dot retains the right to display completed work in its portfolio unless the Client requests confidentiality in writing.
• Any third-party tools, licenses, stock assets, or platforms used in delivery remain subject to their own licensing terms.
• Pre-existing frameworks, processes, templates, and internal tools used by Red Dot to deliver work remain the property of Red Dot.

Confidentiality

Both parties agree to keep confidential any non-public business, financial, or strategic information shared during the engagement, and not to disclose it to third parties without written consent, except where required by law.

Subcontracting

Red Dot may engage vetted external partners or studios to support delivery. The Client relationship, quality control, and accountability remain solely with Red Dot regardless of who performs the underlying production work.

Limitation of liability

Red Dot’s total liability for any claim arising from an engagement is limited to the amount paid by the Client for that specific engagement in the preceding three months. Red Dot is not liable for indirect, incidental, or consequential damages, including loss of revenue, profits, or business opportunities.

Termination

• Either party may terminate an active engagement in accordance with the Cancellation Policy.
• Red Dot reserves the right to terminate an engagement immediately if the Client fails to make payment, provides unlawful instructions, or engages in abusive conduct toward the team.

Governing law

These Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts of Kerala, India.

Amendments

Red Dot may update these Terms from time to time. Continued engagement after changes are posted constitutes acceptance of the updated Terms. Material changes affecting active contracts will be communicated directly to the Client.